Introduction

Nodebill ("we", "us", or "our") operates the Nodebill.com website and the Nodebill billing orchestration platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Information We Collect

Information You Provide

Account Information: Name, email address, company name, job title, and password when you create an account.
Billing Information: Payment card details, billing address, and transaction history processed through our payment provider (Stripe).
Communications: Messages you send us through support channels, emails, or feedback forms.
Integration Data: Credentials and configuration settings for third-party services you connect (Salesforce, HubSpot, Stripe, Slack, etc.).

Information Collected Automatically

Usage Data: Features accessed, workflows created, actions performed within the platform.
Log Data: IP address, browser type, device information, pages visited, and timestamps.
Cookies: Session identifiers and preferences. See our Cookie Policy section below.

Information from Third-Party Integrations

When you connect third-party services, we access data necessary to provide our orchestration features:

CRM Data: Deal information, contact records, and custom fields from Salesforce or HubSpot.
Billing Data: Subscription details, invoice records, and payment status from Stripe.
Communication Data: Channel and message metadata from Slack for notifications.

We only access data required for the workflows you configure. We do not store your customers' payment credentials.

How We Use Your Information

We use collected information to:

Provide, maintain, and improve the Service
Process transactions and send related notifications
Execute billing workflows and automations you configure
Send administrative communications (security alerts, updates, support messages)
Analyze usage patterns to improve product functionality
Detect, prevent, and address technical issues and security threats
Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

Service Providers: Third parties that help us operate (hosting, analytics, payment processing)
Connected Integrations: Services you explicitly authorize (Stripe, Salesforce, HubSpot, Slack)
Legal Requirements: When required by law, subpoena, or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures:

Encryption in transit (TLS 1.3) and at rest (AES-256)
SOC 2 Type II compliance (in progress)
Regular security audits and penetration testing
Role-based access controls
Secure credential storage for integrations

Data Retention

Account Data: Retained while your account is active, deleted within 30 days of account closure upon request.
Workflow Logs: Retained for 90 days for debugging and audit purposes.
Billing Records: Retained for 7 years as required by financial regulations.

Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Delete your data ("right to be forgotten")
Export your data in a portable format
Opt out of marketing communications
Restrict or object to certain processing

To exercise these rights, contact us at privacy@nodebill.com.

International Data Transfers

We process data in the United States. For users in the EU/EEA, we rely on Standard Contractual Clauses to ensure adequate protection.

Cookie Policy

Essential Cookies: Required for authentication and security. Cannot be disabled.

Analytics Cookies: Help us understand how users interact with our Service. You can opt out via browser settings.

Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our website.

Contact Us

For privacy-related inquiries:

Email: privacy@nodebill.com

Address: Nodebill, Inc. · San Francisco, CA, United States