Contract → Billing Validation
Automatically detect discrepancies between contracts and actual billing. Prevent revenue leakage and ensure billing accuracy.
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Billing drift silently bleeds revenue. Contracts change, sales negotiates special terms, customers upgrade—but billing doesn't always keep up. You might be undercharging (revenue leakage) or overcharging (compliance risk). Manual audits happen quarterly at best, by which time you've lost thousands.
Statistics
Of ARR lost to billing discrepancies (industry avg)
How often most companies audit billing (too late)
Manual work to audit 200+ contracts quarterly
Every Monday at 9am, trigger an automated audit of all active subscriptions against their source contracts in Salesforce.
Pull contract data for all active customers: committed MRR, product quantities, pricing, discounts, contract start/end dates, and special terms.
Pull current subscription data from Stripe: active subscriptions, line items, prices being charged, discounts applied, and billing amounts.
For each customer, compare contract terms against actual billing. Flag discrepancies: pricing mismatches, missing products, incorrect quantities, or unapplied discounts.
Sort issues by severity: Critical (customer being overcharged), High (revenue leakage), Medium (contract expired), Low (minor discrepancies under $50/mo).
Post summary to #revenue-ops Slack channel. Email detailed report to billing team. For critical issues (overcharging), create urgent task in Linear for immediate resolution.
Challenge. Complex enterprise contracts with volume discounts, multi-year commitments, and custom pricing. Finance team manually reconciled billing quarterly, taking 40+ hours and still missing issues until customer complaints surfaced them.
Solution. Implemented weekly automated audits comparing Salesforce contracts against Stripe billing. Flagged discrepancies by severity and created tasks for RevOps to resolve.
- Identified $127K in annual revenue leakage (customers being undercharged)
- Caught 8 instances of overcharging before customers noticed (compliance risk avoided)
- Reduced audit time from 40 hours quarterly to 2 hours weekly
- Improved billing accuracy from 94% to 99.7%
- Finance team now catches issues within days instead of months
Source of truth for contract terms and pricing
Actual billing and subscription data
Post audit summaries and alerts
Link both accounts to NodeBill with read access to contracts and subscriptions.
Define which Salesforce fields contain pricing, products, and discount information.
Configure what discrepancy amounts trigger Critical, High, Medium, and Low alerts.
Set the weekly audit time and configure notification channels for your team.
Start by running the audit in 'report only' mode for 2-3 weeks to understand your baseline discrepancy rate before taking action.
- • Contract amendment increased seats, but Stripe wasn't updated
- • Volume discount expired, customer still receiving old pricing
- • Add-on products sold but never added to subscription
- • Annual contract renewed at higher price, billing not updated
- • Discount promised in contract not applied to Stripe subscription
- • Customer downgraded seats, still being charged for original amount
- • Contract specified custom pricing, standard pricing being charged
- • Multi-year discount not properly applied
- • Contract expired but subscription still active
- • Billing frequency mismatch (annual contract, monthly billing)
- • Wrong currency being charged
- • Invoice metadata missing or incorrect
- • Active contract in Salesforce, no subscription in Stripe
- • Cancelled contract, subscription still billing
- • Duplicate subscriptions for same customer
- • Product SKU mismatch between systems
Audited 287 active subscriptions
Stop leaving money on the table
Catch billing discrepancies before they cost you revenue. Set up automated audits in under 30 minutes.
Use this template for free